Our Commitment
We strictly follow Reserve Bank of India (RBI) guidelines and fair practices while conducting loan collection and recovery activities.
Ethical Recovery Practices
- No harassment or intimidation
- Respectful communication with borrowers
- Calls only during permitted hours
- Clear identification of recovery representatives
Data Confidentiality
Borrower data is handled securely and only for authorized recovery purposes.
Compliance Training
All field and tele-collection staff are trained on RBI regulations, ethical recovery methods, and client-specific SOPs.